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6 New Best Practices For Exceptional Customer Service

[ad_1] Providing excellent customer service may be one of the most important things you will do in your business. After all, if you do this part poorly, you’ll lose current customers and perhaps future customers too when they find out. 1. Create Standard Policies and Procedures Setting up standards of service that your customers will …

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Direct Sales Team Vs Distributor – Which is Better For an International Market?

[ad_1] If you’re looking to expand your sales to new markets, then there’s one big question you must ask: do I build a direct sales presence or use a distributor? Each method has its benefits and drawbacks, but we’re going to make a strong case to use one method over the other in almost every …

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The Importance of Business Systems

[ad_1] “If you can’t describe what you are doing as a process, you don’t know what you’re doing” – W. Edwards Deming (1900-1993) What are business systems? Business systems are documented procedures setting out how your organisation operates. They are processes, usually combining actions taken by people and some form of automated application, organised in …

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The 2 Fatal Mistakes Online Business Owners Make With Customer Service

[ad_1] Customer service can make or break your business, and that couldn’t be more true when it comes to an eCommerce business in particular. When someone comes to your website to make a purchase, you have to realize that they are choosing you over thousands of other stores on the web. What are you going …

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Creating Your Affiliate Strategy To Produce Year-Round Results

[ad_1] People generate millions from affiliate marketing and you can too if you decide to create a real business strategy to produce year-round results. Niche Down More Don’t try to spread yourself too thin regarding the products you’ll promote. Choose a handful of products to promote, throw in some surprises throughout the year, and you’ll …

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Emotional Labour – Organisational Behaviour

[ad_1] Abstract: Putting on a good show, keeping face, professionalism in customer treatment can all be examples of emotional labour. When in the workplace dealing with others whether they be colleagues or customers we tend to give a positive emotional response despite the negativity of the other person (customer complaint) or our own current mood …

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Why Customer Concentration Impacts a Business Sale Transaction

[ad_1] Few owners recognize the major impact that customer concentration has on the sale of their business. Customer concentration represents a significant obstacle and will affect the salability, valuation, and deal structure of a business-for-sale transaction. Not only will it create problems in qualifying buyers but it will impact the ability for any prospective purchaser …

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