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Great Customer Experience Begins With A Contact Center Audit & Assessment

[ad_1] The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit. Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a

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WHO public consultation on draft Target Product Profiles for Tuberculosis Preventive Treatment

Tuberculosis (TB) is a major yet preventable global health problem, with an estimated 10 million new cases worldwide in 2018, resulting in more than 1.5 million deaths, making it the leading infectious disease cause of death worldwide. An estimated one fourth of the world’s population is infected with the TB bacterium, of whom 5–10% advance

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Strengthening accountability to end TB

WHO today released a Checklist to enable Member States and their partners to assess the status of work at the national level to strengthen accountability to End TB, principally: national commitments made, actions taken on those commitments, monitoring & reporting approaches, and the nature of any high-level review mechanisms. The Checklist has been developed in

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WHO lists two COVID-19 tests for emergency use

WHO has listed the first two diagnostic tests for emergency use during the Covid-19 pandemic. The move should help increase access to quality-assured, accurate tests for the disease.  It also means that the tests can now be supplied by the United Nations and other procurement agencies supporting the COVID-19 response. Both in vitro diagnostics, the

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Woman Suffrage 1

Woman Suffrage

It is my sincere hope that nothing I have here exhibited will be mistaken by the nobility and gentry for moral indignation. No such feeling, in truth, is in my heart. Moral judgments, as old Friedrich used to say, are foreign to my nature. Setting aside the vast herd which shows no definable character at all, it seems to me that the minority distinguished by what is commonly regarded as an excess of sin is very much more admirable than the minority distinguished by an excess of virtue. My experience of the world has taught me that the average wine-bibber is a far better fellow than the average prohibitionist, and that the average rogue is better company than the average poor drudge, and that the wors

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WHO to continue support for Chagas disease programme that promotes patient self-care

The World Health Organization (WHO) and the Catalan Ministry of Health say they’ll collectively support the dissemination of a programme that gives support to sufferers affected by Chagas disease to handle their very own well being and promote self-care. The Catalonian ‘Expert Patient Programme on Chagas disease’ includes interplay and sharing of knowledge amongst individuals

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