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Great Customer Experience Begins With A Contact Center Audit & Assessment

[ad_1] The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit. Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a…

Compendium of research projects at the interface of tuberculosis and COVID-19

As the world comes together to tackle the COVID-19 pandemic, it is important to ensure that tuberculosis (TB) prevention and care approaches are adapting appropriately to ensure continuous and safe delivery of high-quality TB services. Considering the overlaps in TB and COVID-19 in disease presentation and transmission, the pandemic presents many questions for the TB…