[ad_1] Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that…
[ad_1] Oh no! Mercury retrograde! Well… not so fast. It happens every time Mercury goes retrograde (the effect that makes the planet appear to travel backwards in the sky). Things go wrong-well, thanks a lot mercury retrograde. It’s an ingrained response. And it reveals a not-so-hidden problem (if a generally ignored one). Mercury, of course,…
[ad_1] Should we be teaching entrepreneurship to children? When you were a child did you ever have a stand where you sold soft drinks like sodas? Did you ever offer cakes and candy to other students at school in order to make some money? Not everybody is bitten by the entrepreneurial bug when they are…
[ad_1] In his book “Think and Grow Rich”, Napoleon Hill talks of the Thirteen Steps to Riches. This information is still as relevant today as it was at the time of publication. This article looks at each of the steps briefly. Step 1: Desire You need to have a burning desire to achieve success. If…
[ad_1] There have been a lot of sports figures in the news recently as a result of drugs. Most recently, Alex Rodriguez has been accused of steroid use. This was a major story as he appeared to be one of only a handful of “clean” baseball heroes of recent times. Just prior to the Rodriguez…
[ad_1] For many people, entrepreneurship has become the job choice of the 21st century. That's understandable given the challenges and rewards of building a successful business. If you are considering entrepreneurship, you should begin the process by understanding the mental, psychological and behavioral characteristics needed for success. 1. Positive mental attitude . This is arguably…
[ad_1] You can enter into your wealthy place. It is important however to indicate that such is not an overnight thing. It is a process. Never try to take shortcuts. The good news is that there are sure steps you can follow to reach your wealth place. They are described as follows: 1. Know and…
[ad_1] To hustle or not to hustle? Currently the use of the word “hustler” is thrown about as a positive way to describe oneself as having an entrepreneurial streak, or starting a new business. From the 1800s, hustler meant “thief”, and in particular, someone who was aggressive with their victims. Nowadays, the dictionary still holds…
[ad_1] Periodically, it makes sense to address your customer feedback mechanisms and receive some actionable, lived-experience insight into your operation’s strengths and weaknesses. Business leaders need to learn if the delivery of products, services, or other operational processes might be simplified. They need to know what customers would like to see more of. The smartest…
[ad_1] When love strikes, you cannot just turn it away. And so in many cases, women cannot easily say no when they feel it’s the right man who’s wooing them. This is regardless of the position he holds in his public or private job. In the case of male politicians, many people believe these people…