22 April 2022 Contact centres are constantly striving to improve standards of service, increase customer satisfaction and promote loyalty. For vulnerable customers, additional care is required to minimise risk, but the customer service goals are the same.A well-thought-out strategy minimises risk to vulnerable customers and values the specialist skills which build agent satisfaction and processes…
BRUSSELS (Reuters) – The European Union and Britain made progress in the latest round of divorce talks, but not enough to move to the next phase of discussions on a transition period after Brexit or a future trade deal, top negotiators said on Thursday…
LONDON (Reuters) – British Prime Minister Theresa May on Thursday defended free markets as the proper way to run an economy, a day after emboldened opposition leader Jeremy Corbyn said his left-wing ideas now represented the political mainstream.
BERLIN (Reuters) – A man slipped a potentially lethal poison into food, including baby food, on sale in some German supermarkets in an extortion scheme aimed at raising millions of euros, police said on Thursday. No cases of poisoning had been reported…
LONDON (Reuters) – Britain’s leading business and union bodies jointly urged the British government and European Union on Thursday to guarantee their citizens’ rights after Brexit takes place in March 2019.
Do you download your favorite books to read them electronically or do you prefer the feel of traditional paper when reading?Social media and internet marketing company, NowSourcing, created an infographic titled, “The Future of Books Print vs Digital” for blurb, a self-publishing website for authors. This interesting infographic shares data and other information which provides…
BAGHDAD/ERBIL, Iraq (Reuters) – Baghdad piled pressure on Iraq’s Kurds on Wednesday, demanding they cancel their overwhelming vote for independence while parliament urged the Iraqi central government to send troops to take control of vital oil fields h…
LONDON (Reuters) – Two drivers were set to defend a British tribunal decision giving them workers’ rights at Uber [UBER.UL] on Thursday, the latest threat to the taxi app’s business model which is battling to keep its licence in London.
LONDON (Reuters) – Governor Mark Carney said on Thursday the Bank of England could not be expected to nullify the likely hit to the economy from Brexit, although it could influence how that hit is spread across Britain.
(Reuters) – Ryanair , Europe’s busiest airline, was warned to deliver “action, not words” by British aviation authorities on Thursday after it failed to inform 400,000 customers of their full rights regarding cancelled flights through Christmas.