[ad_1] It seems that as our technology improves, the business/customer relationship is declining. With online technical and sales support, the personal side of customer relations is not as prevalent. There is no longer any loyalty to a business and its products and services. This trend can cause a significant decrease in sales. One way to…
[ad_1] Kittens are immeasurably cute. If you’re having a bad day and you walk up to a kitten, I know they will be able to make you feel better. You will catch yourself smiling every now and then, because who can resist their charm? No one. Each cat has its own distinguishing characters and personalities.…
[ad_1] After someone has experienced loss, they could end up experiencing emotional pain. When it comes to how severe this pain is, it can all depend on who has passed on. So, if a family member has passed on, the amount of pain that they are in could be unbearable. Through being in so much…
[ad_1] I sometimes hear from people who are getting some hurtful feedback from those who are supposed to be “supporting” them during their marital separation. Sometimes, this so-called support comes from friends or family members. It can even come from the “support group” that you specifically joined in order to feel lifted up during your…
[ad_1] In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains… and the battle begins! Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is…
[ad_1] 1. Apologize. An apology makes the angry customer feel heard and understood. It diffuses and anger and allows you to begin to re-establish trust. Not only that, but pilot studies have found that the mere act of apologizing has reduced lawsuits, settlement, and defense costs. You need to apologize to customers regardless of fault.…
[ad_1] Today’s savvy customers not only want excellent service, they often expect it. Customer service was the main quality focus of growth and improvement for companies in the last few decades, which is why many now expect it. Companies can lose customers over bad customer service and may retain customers who feel treated respectfully. How well customer service…
[ad_1] It doesn’t matter WHAT your niche is. It only matters THAT you have one. AFTER ALL: Niches lead to riches. Now, there are two potential types of niches you can leverage: 1. Niche Expertise 2. Niche Market Having a Niche Expertise means you know a LOT about a SPECIFIC TOPIC that applies to a…
[ad_1] We all have those days, we drop our heads and get down on ourselves; you might even let out a few expletive words for good measure. Our pickleball play is just not up to our, or the USAPA player rating standard. It’s frustrating. I’ll let you in on a secret I learned long ago…
[ad_1] Emotional resilience is the ability to cope with stressful life experiences, disappointments, and challenges in an effective and meaningful way that helps to preserve self-esteem, build social aptitude, and prevent frustration, anger, and even depression. Emotional resilience learned early in life assists in recovering from misfortunes and disappointments, thus fostering emotional health. Teaching your…