Planning

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"Negotiator – Embrace Right Buy-In – Cure Stupid Hidden Disasters" – Negotiation Tip of the Week

[ad_1] A good negotiator knows, when you embrace the right buy-in, you cure hidden disasters before they can occur. For almost a year, they secretly planned the rollout. They touted it as a facelift that would change the name and position of the association. Doing so would give it a fresh look and appearance for

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Great Customer Experience Begins With A Contact Center Audit & Assessment

[ad_1] The first step in the “Government Contact Center Operations Audit, Assessment & Benchmarking” is the execution of a contact center benchmarking audit. Who needs to conduct an annual operations audit and assessments? Anyone who needs to understand how to improve their customer’s digital experience and the organization’s service delivery performance. Whether they manage a

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Small Business Owners: Accounting Is for Profit Planning, Not Just Tax Preparation

[ad_1] One might be led to believe that profit is the main objective in a business but in reality it is the cash flowing in and out of a business which keeps the doors open. The concept of profit is somewhat narrow and only looks at expenses and income at a certain point in time.

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