Customer Trust and Loyalty

[ad_1] Customer trust is a precondition for prosperity. Yet, most businesses… o Act as if customer trust develops because the business believes it is honest. o Build only a shallow type of trust that does not lead to profitable relationships and loyalty. o Have no strategy to build the type of trust where customers increasingly…

Just What Is An "Odd" Emotion?

[ad_1] While performing social media consulting work for a child psychologist, my eyes were drawn to a Psychology Today magazine sitting in the office lobby. The headline for the cover story read “Odd Emotions: Master The Feelings You Can’t Name.” The title alone was intriguing enough to stoke my interest because, well, I’m a “highly…