Holistic Healthcare versus Traditional Western Medicine

[ad_1] The Western medicine community recently asked the question: Will Alternative Healthcare, a.k.a. Holistic, Metaphysical, Energy or Mind, Body, Spirit healing and Western Medicine (WM) merge? This question implies there is reason to wonder and/or we need to consider the benefits a merger might create. The consideration of merging Holistic, Metaphysical, Energy or Mind, Body,…

Customer Trust and Loyalty

[ad_1] Customer trust is a precondition for prosperity. Yet, most businesses… o Act as if customer trust develops because the business believes it is honest. o Build only a shallow type of trust that does not lead to profitable relationships and loyalty. o Have no strategy to build the type of trust where customers increasingly…

Internal Customer Service: Guidelines for Suppliers and Contractors

[ad_1] Change management and organization development experts talk about ‘creating alignment’ – aligning organizational strategy with daily business needs. And a big part of this is creating alignment between customer needs and employee actions as customer service providers. But we also have to take note of internal customers – those people within the organization that…