5 Content Marketing Ideas for September 2021 – Practical Ecommerce

In September 2021, content marketers can offer courses, suggest gifts, celebrate holidays such as Grandparents’ Day and the Mid-Autumn Festival, or provide how-to help.Content marketing is the act of creating, publishing, and promoting content to attract, engage, and retain an audience of customers. Content marketing can drive search engine optimization. It can support social media…

eBook – How Contact Centres Should Serve Vulnerable Customers – www.contact-centres.com

22 April 2022 Contact centres are constantly striving to improve standards of service, increase customer satisfaction and promote loyalty. For vulnerable customers, additional care is required to minimise risk, but the customer service goals are the same.A well-thought-out strategy minimises risk to vulnerable customers and values the specialist skills which build agent satisfaction and processes…